A little personal place for me and everyone who stops by to hang out.
I hate rancid software
Published on July 29, 2012 By BigDogBigFeet In Personal Computing

So, I licensed Acronis Home Backup and Recovery 2012.  Their software is AWFUL.  It always 100% of the time says when I start it that a new version is available.  It always 100% of the time fails to install saying I have the latest version.  It always 100% of the time says the registration server is unavailable.

When I contacted their customer support they of course said I have to pay for support.  Even though they have simply turned off their servers and are not allowing me to connect.  If I login to their website that works.  I have absolutely no issues connecting to other web sites or downloading and installing from other websites.. just Acronis.

My question for them was straight forward "your software won't allow me to update do I need to renew my license"?  They said I needed to pay per incident for support to get this sort of question answered.

So, I want to nuke their lying software.  Their blatant attempt to extort monies from me just to fix a problem they are maintaining.  By the way they use an offshore outsourced contracted customer support center.  Is it any wonder their deliberate file server problem costs me money to fix? 

Notice how Acronis (in the US) in all of this is completely unaware and it is impossible to contact them.  Short of getting their corporate address, mailing them a letter, and only to get non-functional lip service from them.  No thanks.

Their software is also brain dead in its operation.  I ran a full backup and set it to weekly auto incremental backup.  I let it complete.  When I opened their BS product again (some few minutes later) it immediately started auto running a second full backup requiring another 2 hour to complete.  I of course killed this redundent unscheduled backup.

So, is their a genuinely GOOD backup software that actually works and is NOT using offshore contracted support?  I think from now on whenever I choose to buy something like software that will be a number one consideration for me.


Comments (Page 2)
on Jul 30, 2012

I'm one of them.....
Oh, well screw that then. Hell, I get enough abuse from you here, bitch.

on Jul 30, 2012

I don't know what the tone and intonation of that last post is.  It sounds quite unflattering, at least reading the text.

on Jul 30, 2012

StevenAus
I don't know what the tone and intonation of that last post is.  It sounds quite unflattering, at least reading the text.

If you're referring to the stumphumper, he just gets pissy when I won't bend over without a bit of romance............

on Jul 30, 2012

RedneckDude
bitch

.....thinking about it..... that is fairly romantic......

on Jul 30, 2012

.....thinking about it..... that is fairly romantic......

......for you.....

on Jul 30, 2012

There's absolutely nothing wrong with Acronis. It's the best out there.

Yeah, BDBF, yrag is right.  I recently updated to Acronis 2012 and I've had no issues with it whatsoever, and I'm no expert user.  However, it works as advertised and the updating thingy does not bork out for me.  There was an update to the initial download in my purchase email but it installed cleanly and the program works as before, so I don't think it's Acronis.

on Jul 30, 2012

I have the correct and current version of Acronis installed.  I got it from their website when I logged into my account.  And, on my machine it will do the same thing it's done before.

Stay tuned.

on Jul 30, 2012

There's absolutely nothing wrong with Acronis. It's the best out there.

*ROFL* Good one!

 

on Jul 30, 2012

So far, I'm checking out EaseUS's ToDo Workstation Backup 4.5 and find no fault when compared to Acronis Home 2012. In fact, the image (snapshot) is easier to use.

In fact, there's a really nice feature called "Optimize for SSD" which allows you to create a backup externally, and with the emergency cd, migrate it to the SSD. I can't check the option as I don't have a SSD, but it's there.

on Jul 30, 2012


Quoting RedneckDude, reply 16bitch

.....thinking about it..... that is fairly romantic......

 

on Jul 30, 2012

I get along ok with the built-in Win-7 image backups, taking images of both drives.  Hint, there is a trick to restore individual files from the images -- it's easy once you know how.

Dabbled briefly with EaseUS ToDo free about 10 months ago.  It used a file type for its image backups that Windows normally wouldn't recognize, but added two startup items that let the computer read them.  Mess with those two startups and you system will not boot, except (if you are lucky) in safe mode.  After spending a few hours getting my system running again, I swore off (and at) them.  Unacceptable.

Maybe they have changed that.  I don't care.  Never again.

on Jul 30, 2012

I got mine three ways now, after getting zapped by Java. One system image each month plus incrementals from my WD external drive. I ain't losin' nuthin' again.

on Jul 30, 2012

RedneckDude

Quoting yrag, reply 19
Quoting RedneckDude, reply 16bitch

.....thinking about it..... that is fairly romantic......

 

 

Yep.

on Jul 30, 2012

Hehe, any redneck 'd be proud to have a kid like that... wouldn't even wanna send it to an orthodontist to get its teeth fixed.

However, he might wanna send ma to the beauty parlour to get her hair done and apply a bit of makeup.

on Jul 30, 2012

How about just using Windows 7's built in backup?  Works great for me, and FREE!